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The Nigerian Civil Aviation Authority (NCAA) has ordered Ibom Air to compensate passengers affected by the cancellation of a scheduled flight to Uyo on Friday, September 5, 2025.
The directive followed a complaint by a passenger on X, who accused the airline of poor service.
“After moving a 3:30 flight to 5:20, you still call your customers to come down and pick up their luggage”.
“You’ve monopolised the system as the only airline travelling to Akwa Ibom, yet you frustrate the very people you should be serving. Shame on you” the passenger complained
Reacting to the passenger’s complaints, Michael Achimugu, Director of Public Affairs and Consumer Protection at NCAA, said the disruption was caused by a technical issue with the operating aircraft earlier in the morning, describing it as “force majeure”.
He wrote, “I have spoken with the management of the airline. Some passengers have been provided hotel accommodation, and all passengers will receive emails tonight with the offer of 25% compensation.
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“Flight disruptions happen. Where the airline would be sanctioned is if they fail to comply with Part 19 of the NCAA Regulations, per care for the passengers. In this case, that care is being provided” he stated.
He went on to defend Ibom Air of having one of the best on-time performance records in the industry while reiterating that the priority is on safety.
“One of the reasons why Nigeria has safe skies despite all of the criticisms is because, for the slightest safety risk, aircraft would never be allowed to fly. We prefer to ensure the safety of lives and delay some flights, than to put lives at risk because people need to fly. Only the living would fly tomorrow”.
He apologized to all affected passengers noting that it is always frustrating to have plans delayed/cancelled due to flight disruptions.
He added that more aircraft are coming into Nigeria due to the Honourable Minister’s intervention, and most airlines would have rescue aircraft for situations like this very soon.
By: Babajide Okeowo
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