NIMC Goes Paperless, Introduces ‘WorkflowPro’ for all Official Correspondence

The National Identity Management Commission (NIMC) has officially transitioned to a paperless operating environment with the deployment of WorkflowPro, a digital platform designed to manage all internal and external correspondence.

The move, directed by Engr. (Dr.) Abisoye Coker-Odusote, the director-general, aligns with the Federal Government’s Enterprise Content Management (ECM) policy, which mandates the digitization of official records across all Ministries, Departments, and Agencies (MDAs).

The End of Manual Submissions

Effective immediately, stakeholders and the general public are required to submit all external correspondence to NIMC via the WorkflowPro portal. The commission has provided a 30-day transition period from the date of announcement to allow users to adapt to the new system.

Once this grace period expires, NIMC will discontinue the acceptance of manual letters and paper-based documents.

Key Features of WorkflowPro:

• End-to-End Tracking: Real-time monitoring of submissions and internal routing.
• Accelerated Timelines: Faster response times by eliminating physical file movement.
• Secure Archiving: Automated electronic storage to mitigate risks of document loss or manual handling errors.
• Traceability: A structured audit trail for both internal and external communications.

In-House Innovation

In a notable shift toward domestic technical capacity, NIMC revealed that WorkflowPro was developed by its in-house technical team. The platform is part of a broader institutional reform intended to strengthen the security of official communications and entrench digital governance within the Nigerian public service.

How to Comply

Stakeholders can access the new submission framework through the following channels:

• Official Portal: https://workflowpro-nimc.com/SubmitCorrespondence
• QR Access: Designated QR codes available at NIMC facilities.

Nairametrics Analysis: By moving to a paperless system, NIMC is significantly reducing its administrative overhead and “cost-to-serve.” For businesses and individuals interacting with the commission, this should theoretically reduce the bureaucracy often associated with identity management. However, the success of this transition will depend heavily on the platform’s uptime and the digital literacy of the stakeholders currently accustomed to traditional “hard copy” submissions.

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